Frequently Asked Questions Below are a selection of typical questions and answers that we are asked from time to time. Select a question from the drop-down menu and click the button to display the answer. We will be adding to this section as new questions arise. If your question isn't answered here please contact the Digital Helpline on 0870 060 3525.
Please Select: A 'testing alert' message appears when I load the Driver CD-ROM. Do I have to use the Photo Editing Software Supplied? Do I need to install the driver. How can I clean the optical surfaces of my lens? How Many Pictures Will My Memory Card Hold? My camera drains batteries very quickly - is there something wrong? My camera turns itself off, is this normal? Problems with your memory card? There are coloured dots on the camera display. Troubleshooting for Windows 98 and Me Users. What Can Cause the Memory Card to Become Corrupted? What does formatting the internal memory or the memory card do? What Does the Red or Yellow Hand Symbol Signify? What effect will airport security machines have on my camera? What is a Sensor? What is ISO? What is PictBridge? What is red eye, how can I eliminate it? What is the Difference between Optical Zoom and Digital Zoom? What is White Balance? What Kind of Printer Do I Need to Print My Photograph’s? Why Can’t I establish a Connection to my PC? Will the storage cards lose images if dropped?